NAFASI 8 ZA KAZI/AJIRA-TIGO TANZANIA

COPS Relations and Monitoring Officer (Grade 8)

JOB PURPOSE
This Role will be responsible with providing Mobile Financial Services
(MFS) with visibility, communication, training & management of COPS
(Call Center/Shops) KPI's

CORE RESPONSIBILITIES

• Monitoring Relations between MFS & COPS Channels (Call Center & Shops)
• MFS KPI Monitoring within COPS Channels (Call Center & Shops)
• MFS Biweekly Communications & Announcements within COPS Channels
• (Call Center & Shops)
• Weekly Visits to COPS Channels (Call Center & Shops) for alignment &
• resolutions of pressing issues
• Preparation of MFS Quarterly Videos / Newsletter COPS Channels (Call
• Center & Shops)

QUALIFICATION & EXPERIENCE*

• -University Degree in Business Administration, Social Science and
• related field
• -Good leadership, management and team building skills;
• -3 years relevant  experience in a Financial related insituions;
• -Good knowledge of Customer Care & Customer Relations;
• -Excellent planning, organizational and problem solving skills;
• -Ability to manage multiple priorities and deadlines;
• -Excellent oral and written communication skills;

CLICK HERE TO APPLY ONLINE

Share :

Facebook Twitter Google+