NAFASI ZA KAZI "CALL CENTER OPERATOR" KUTOKA TRIDENT HOLDINGS,SHARE NA MWENZAKO

 

 

 

Call Center Operator

 Customer Service
 Details
Employer Name:  Trident Holdings
Organization Type:  Private Sector
Role:  Experienced
Position Type:  Full Time
Location:  Dar Es Salaam
                     Ilala, Upanga Magharibi
Application Deadline:  30-04-2017
Listed on:  05-04-2017
Description

 Responsible for: Main contact between Customers, Shops, Cashiers, and Head Office. Project a
 professional company image through phone interaction.
 Responsibilities;
 • Answer phones and respond to customer requests.
 • Log all calls/issues on the in-house computer system.
 • Provide customer with product and service information.
 • Identify and resolve customer issues using computer system.
 • Assist Cashiers and Super Cashiers with queries.
 • Mpesa payments assistance.
 • Follow- up on customer inquiries not immediately solved.
 • Complete call logs and reports.
 • Ensure store follow procedure in terms of staff uniforms, opening and closing times, customer
 services, cleaning of stores etc.
 • Report any store issues to the Junior Operations teams to check staff attendance.
 • Identify stores that short staffed.
 • Recognize trends in customer calls and report to the Junior and Senior Operations team.
 • Manage the tv wall and assigned stores per shift – ensuring a frequent view of the shops and any
 concerns that may arise with customer, cashier`s or equipment.
 • Managing the weekly jackpot number change via the camera and by calling to confirm the
 Jackpot numbers have changed.
 • Managing the cleanliness of the shop via the camera view – if Cashiers don’t clean it is important
 to remind them to.
 • Daily check sheet calling to ensure all shop equipment is in working order per shift (Day or Night).
 • Other duties as assigned
Application Instructions

 If you qualify please send you CV via APPLY below
click to APPLY

Share :

Facebook Twitter Google+